General: Frequently Asked Questions

Delivery

Please note, our offices will be closed from 24th December. Orders received after this date will be processed when we re-open on the 30th December. Orders received after 29th December will be dispatched when we re-open on 2nd January 2025.

Is there a delivery charge?

Paint

Orders using our Standard Delivery service are shipped within 2-3 working days, please note that delivery to you is approximately 3-5 days from the date of shipment. A fee of $10* is applied to all paint orders.

Priority shipping is available on paint orders (shipped within one working day) for an additional fee of $20. Please note this is not a guaranteed next day service, however if your priority order is received by 3pm (Mon-Fri) we will aim to ship it on the same day.

*Please note, shipping charges and delivery timings may vary from state to state and will be applied during the checkout process.

Wallpaper

Wallpaper deliveries will be sent separately to paint orders and standard deliveries can take up to 7 days from the date of shipment. Standard wallpaper deliveries will be sent free of charge*. Priority shipping (shipped within one working day) is available for an additional fee of $10*.

Please note, wallpaper will be sent separately to paint orders, wallpaper delivery times are approximately 7 days from date of shipping. Please refer to the tracking information for more details.

*Please note, shipping charges and delivery timings may vary from state to state and will be applied during the checkout process.

Samples and Colourcard Orders

Sample pots, colourcards and wallpaper sample orders to most states will be sent using standard delivery free of charge. Priority shipping (shipped within one working day) is available on sample pots and wallpaper samples for a fee of $10*.

*Please note, shipping charges and delivery timings may vary from state to state and will be applied during the checkout process.

Deliveries are made by courier within their standard operating hours: 8.00am - 6.00pm Monday to Friday. You will receive tracking information for your order, please contact us on [email protected] or call 1-888-516-6130 if you have any queries. Public holidays and weekends may affect delivery times. Orders placed during these times will be processed on the first working day following. A specific delivery time cannot be guaranteed. Please bear this in mind when arranging to receive goods and appointments for decorators.

When will my paint order arrive?

Our Standard Delivery is currently shipped in 2 to 3 working days. deliveries can take up to 5 days from the date of shipment. Priority shipping is available on paint orders (shipped within one working day) for a fee of $20. Please note this is not a guaranteed next day service, however if your priority order is received by 3pm (Mon-Fri) we will aim to ship it on the same day.

Please note, wallpaper will be sent separately to paint orders, wallpaper delivery times are approximately 7 days from date of shipment. Please refer to the tracking information for more details.

Deliveries are made by courier within their standard operating hours: 8.00am - 6.00pm Monday to Friday.

Public holidays may affect delivery times.

When will my wallpaper order arrive?

Our Standard Delivery for wallpaper is free of charge and is currently shipped in 2 to 3 working days. deliveries can take up to 7 days from the date of shipment.

Priority shipping (shipped within one working day) is available on wallpaper orders at a fee of $10.

Deliveries are made by courier within their standard operating hours: 8.00am - 6.00pm Monday to Friday.

Public holidays may affect delivery times. Orders placed during these times will be processed on the first normal working day following.

Please note, our delivery service is operated by a third party carrier so this is not a guaranteed service.

Can I track my order?

If you would like to track your order, our team are able to do this for you using your individual order number.

Get in touch via our online chat, emailing [email protected] or call us on 1-888-516-6130

Returns

Can I return a tin of paint?

We are not able to offer returns, as all of our paint is tinted to order.

If you believe your paint is faulty, please contact our customer service team on 1-888-516-6130, [email protected] or by submitting your contact details and order information online.

Can I return any unused wallpaper?

Returns will be accepted within three months of purchase as long as unopened, in resaleable condition, design is still current and subject to proof of purchase. To arrange a wallpaper return, please contact [email protected]

Online Orders

Why should I create an account?

The checkout process on this website gives you the option to create an account or check out as a guest.

Creating an account is worth doing if you are likely to order more than once as the website will remember your details and you can view previous transactions (very useful if you decide you want more of the same paint but can’t remember which colour or finish you had last time!)

Can I use my credit/debit card to pay for my order?

We accept all credit and debit cards, excluding American Express. We also accept Apple Pay®.

Historical Orders

Can I trace a previous order to ensure I buy the same colour and finish?

If you can provide our team with your original order number, from a purchase within the last 4 years, we should be able to access this information for you.

Get in touch via our online chat or by emailing the customer service team at [email protected]

Retailers

Where can I buy Little Greene paint near me?

We have a useful search tool where you can search by zip code, and a full list of addresses and contact numbers will appear.

Please call your nearest retailer in advance to check paint availability to avoid disappointment. You can also purchase directly online.

Product Variation

Why do the online representations look different to the colour card/actual product?

The appearance of a colour online may differ depending on screen settings, such as brightness and resolution.

We always recommend ordering a colour card and sample pot before choosing a colour, as you cannot get an entirely true representation of a colour from a screen.

Our colour cards feature flying chips of real paint so you can compare the colour directly with wallpaper and fabrics.

Is the label colour on the tin indicative of the colour inside?

The label on the front of the tin features the colour name on a cream background. Each finish has a different coloured label, this is not indicative of the colour in the tin.

Discounts

Do you offer any discounts or price match deals?

We don't offer any discounts on our products.

Any voucher codes listed by third party sites have not been authorised by Little Greene and will not be valid for use on our website.

Do you offer discounts for interior designers?

For trade customers, including Interior Designers, we do have trade account options available.

If you are interested in opening a trade account, please contact our Sales Team on [email protected] and they will be able to assist you.